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October 2007 Activities: ACD/IVR information unavailable
   
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Rio Activity:
ACD/IVR information unavailable
Department:
Course Support (all front-line staff using IVR/ACD)
Begin Date:
10/1/2007 11:25 AM
End Date:
10/31/2007 12:00 AM
Activity Description:
The information in IVR which we use for every student will not be accurate or available (I assume) during this timeframe.  Roughly 50% of Course Support's phone calls have to be 'looked-up' to check payment information.
Impact Type:
All
Impact Details:
All General Information and/or Course Support calls need to lookup information in SIS to assist students/faculty. 
Alternate Begin Date:
Alternate End Date:
Recurrence:
Workspace:
Attachments:
 
 
Created at 9/25/2006 11:26 AM by Dana Reid
Last modified at 10/12/2006 9:46 AM by Dana Reid